General Description of the Programme:

GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.


GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

Job purpose:


This position will be primarily responsible for conducting individual case management for the targeted population in emergency response and conduct psychosocial support activities.


Duties, objectives and competencies



  • Conduct assessment interviews combined with the FSL, and emergency Verification team, and draft relevant reports to assess the needs of the target population (IDPs, host community).
  • Respond to any allegations of violence, exploitation, abuse and neglect committed against children.
  • Carry out service mapping with a view to identifying relevant and functional services in GOAL’s operational area.
  • Identify any protection cases of concern and register each case in accordance with the Protection Cluster guidelines and Standard Operating Procedures. This also refers to any suspected, witnessed or reported case of safeguarding within GOAL or other humanitarian players in GOAL’s operational area.
  • Make timely referrals of any protection cases identified to and coordinate appropriate response to the case with partner organisations and services as per the Protection Cluster referral guidelines and Standard Operating Procedures.
  • Follow up on and monitor each individual referred protection case within the terms and timelines recommended by the Protection Cluster referral guidelines and Standard Operating Procedures.
  • Accompany the protection case individuals to external appointments with service providers when necessary.
  • Update records and preparing periodic reports on caseload.
  • Undertake other responsibilities as assigned by the line manager.


  • Support the programme teams as deemed necessary.
  • Ensure Case Management is implemented in-line with GOAL Global and GOAL Syria policies and procedures and adhere to donor requirements and guidelines.



  • Holds self-accountable for making decisions, managing resources efficiently, achieving and modelling GOAL values.
  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Confidentiality and Respect:

  • Treats each individual case of concern with care and strict confidentiality
  • Treats each individual referred with dignity and respect, in a manner free from prejudice or judgement
  • Provides the necessary gender- and age-sensitive as well as culturally appropriate care to the identified and referred individuals along the process


  • Sets ambitious and challenging goals for oneself (and their team), takes responsibility for own personal development and encourages others to do the same.
  • Widely shares their personal vision for GOAL, engages and motivates others.
  • Forward, strategic thinker.


  • Builds and maintains effective relationships, with team, colleagues, members and external partners and supporters.
  • Values diversity as a source of competitive strength.
  • Approachable and active listener


  • Develops and encourages new and innovative solutions


  • Honest, encourages openness and transparency

GOAL promotes zero tolerance for any forms of corruption, fraud, conflict of interest or abuse of power. Any person joining GOAL’s dynamic team is expected to abide by these rules.


Requirements (desired)


Educational Background:

Psychology, Sociology, Pedagogy, Protection, Human Rights, and other related studies. A higher education degree such as Master or other will be seen as an advantage.


  • 1 -3 years of previous relevant experience
  • Excellent interpersonal and communication skills
  • Demonstrated ability to work with highly vulnerable groups
  • Awareness about the security context.
  • Able to work effectively within a team and/or individually
  • Well organized with strong time-management skills
  • Ability to work under pressure
  • Shares GOAL vision and values


Proficiency in Arabic written and spoken.


  • Previous experience working with referrals system and with Protection Cluster Guidelines and SOPs.
  • Previous experience working with NGOs.
  • Proficiency in English written and spoken.

GOAL is an equal opportunity employer. Women, especially from rural areas, are strongly encouraged to apply for this position.


Note that a background check will be carried out for each candidate.



GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.  Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.  This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.  We would therefore advise interested applicants to submit an application as early as possible.

Short Info

  • Job Type: Full Time
  • Category: Social care
  • Required Gender: Any
  • Post Date: 2018-10-01 18:43:24
  • Deadline: -5 Days Left
  • Posted By: Nebras Haj Hamdan